Privacy policy

Last Updated: March 2026

Teak Artisans ("we", "us", or "our") is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store at www.teakartisans.com (the "Site").

By visiting our Site and/or purchasing from us, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with our Site:

  • Contact details: your name, email address, phone number, billing address, and shipping address
  • Financial information: payment card details processed securely through Shopify Payments — we do not store credit card numbers on our servers
  • Account information: username, password, and account preferences if you create an account
  • Order and transaction information: products viewed, added to cart, or purchased; order history; return and exchange records
  • Device and usage data: IP address, browser type, pages visited, time spent on pages, referring URL, and other analytics data collected via cookies and similar technologies
  • Communications: any messages, inquiries, or feedback you send us via email or contact forms

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or otherwise provide us with your information
  • Automatically through the Site, via cookies and tracking technologies when you browse our pages
  • From our service providers, including Shopify, payment processors, and shipping carriers

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process, fulfill, and ship your orders, and to send you order confirmations and shipping notifications
  • To manage your account and maintain our business relationship with you
  • To communicate with you about your orders, returns, exchanges, and inquiries
  • To improve our Site, products, and customer experience
  • To send you marketing and promotional communications, where you have provided consent (you may withdraw consent and unsubscribe at any time)
  • To detect and prevent fraudulent transactions and protect both our customers and our business
  • To comply with applicable legal obligations

Disclosure of Your Personal Information

We do not sell your personal information. We may use or share anonymized or aggregated data that cannot identify you individually for analytics, research, or business improvement purposes. We may share your personal information with trusted third parties in the following circumstances:

  • Shopify Inc. — our e-commerce platform provider, which hosts and processes data on our behalf. To learn more about how Shopify handles your personal information, visit https://www.shopify.com/legal/privacy
  • Payment processors — to securely process payment transactions
  • Shipping carriers (e.g., Canada Post, UPS, FedEx, Purolator, Biiibo) — to deliver your orders
  • Email and marketing platforms — only where you have opted in to marketing communications
  • Legal and government authorities — where required by law, court order, or to protect our rights and the safety of others
  • Business successors — in connection with a merger, acquisition, or sale of assets, your information may be transferred subject to the same privacy protections

Our Relationship with Shopify

Our Site is hosted on Shopify Inc. Shopify collects and processes personal information about your access to and use of our Site in order to provide and improve their services. Information you submit to our Site will be transmitted to and stored by Shopify, as well as third parties that may be located outside of Canada. For more information about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze Site traffic. You may disable cookies in your browser settings; however, some features of the Site may not function properly without them. By using our Site, you consent to our use of cookies in accordance with this Privacy Policy.

Children's Privacy

Our Site is not intended for use by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Order records are generally retained for a minimum of seven (7) years for tax and legal compliance purposes. You may request deletion of your personal information subject to any legal retention obligations.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than Canada, including the United States, where our service providers (including Shopify) operate. These countries may have different data protection laws than Canada. When we transfer personal information outside of Canada, we take steps to ensure that appropriate safeguards are in place to protect your information.

Your Rights Under PIPEDA

Under PIPEDA and applicable provincial privacy laws, you have the right to:

  • Access: request access to the personal information we hold about you
  • Correction: request that we correct inaccurate or incomplete information
  • Deletion: request deletion of your personal information, subject to legal retention obligations
  • Portability: request a copy of your personal information in a structured, commonly used format
  • Withdraw consent: withdraw your consent to the use of your personal information for marketing purposes at any time, without affecting the lawfulness of prior processing
  • Opt-out of targeted advertising: you may opt out of the use of your information for targeted advertising purposes
  • Lodge a complaint: file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To exercise any of these rights, please contact us at info@teakartisans.com. We will respond to your request within 30 days as required by PIPEDA.

Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We recommend that you do not communicate sensitive information to us through unsecured channels.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised Privacy Policy on this page and update the "Last Updated" date. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

For privacy-related inquiries or to exercise your rights, please contact us:

  • Email: info@teakartisans.com
  • Website: www.teakartisans.com