Shipping policy
Effective Date: March 2026
Thank you for shopping with Teak Artisans. We are committed to getting your handcrafted teak products to you safely and in a timely manner. Please review our shipping information below.
Processing Time
All orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. During peak periods or promotional events, processing may take up to 5 business days. You will receive an email confirmation with tracking information once your order has shipped.
Domestic Shipping (Canada)
We ship across Canada via Canada Post, UPS, FedEx, Purolator, and Biiibo. Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
- Standard shipping: estimated 5–10 business days
- Expedited shipping: estimated 2–5 business days
- Express shipping: estimated 1–2 business days (where available)
Free standard shipping may be available on qualifying orders. Any applicable free shipping thresholds will be displayed at checkout.
United States Shipping
We ship to the contiguous United States. International shipping rates and estimated delivery times are calculated at checkout.
- Standard international shipping: estimated 7–14 business days
- Expedited international shipping: estimated 3–7 business days
Please note that US orders may be subject to customs duties, import taxes, and fees imposed by US Customs and Border Protection. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Teak Artisans has no control over these charges and cannot predict their amount.
International Shipping
We ship to select international destinations. Available shipping destinations and rates will be displayed at checkout. International orders may be subject to customs duties, import taxes, and fees in the destination country. These charges are the sole responsibility of the recipient.
Delivery times for international orders vary by destination. Please allow additional time for customs clearance, which is beyond our control.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment on the carrier's website. Please allow up to 24 hours for tracking information to become available after your shipping confirmation email is sent.
Shipping Delays
Teak Artisans is not responsible for shipping delays caused by carrier issues, customs clearance, severe weather, or other circumstances beyond our control. Estimated delivery times are not guaranteed. If your order has not arrived within the estimated timeframe, please contact us at info@teakartisans.com and we will do our best to assist you.
Damaged or Lost Packages
If your order arrives damaged, please photograph the damage immediately and contact us at info@teakartisans.com within 48 hours of delivery. We will work with the carrier to file a claim and arrange a replacement or refund as appropriate.
If your tracking information shows your package as delivered but you have not received it, please first check with neighbours and your building's mail room. If you are still unable to locate your package, contact us within 7 days and we will investigate with the carrier.
Address Accuracy
Please ensure that your shipping address is accurate and complete before submitting your order. Teak Artisans is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately at info@teakartisans.com. We will do our best to correct the address before shipment, but we cannot guarantee changes can be made once an order has been processed.
Contact Us
For shipping-related inquiries, please contact us at:
- Email: info@teakartisans.com
- Website: www.teakartisans.com