Refund policy
Effective Date: March 2026
At Teak Artisans, we stand behind the quality of our handcrafted teak products. If you are not completely satisfied with your purchase, we are here to help.
Returns
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since you received your order, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In the original packaging
- Free from signs of use, oiling, cutting marks, staining, or moisture exposure
To initiate a return, please contact us at info@teakartisans.com with your order number and the reason for your return. We will provide return instructions, including the return address, within 7 business days.
To complete your return, we require a receipt or proof of purchase. Please do not send your item back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, oiled, cut on, or otherwise show signs of use
- Custom or personalized orders
- Items marked as final sale
- Gift cards
In certain situations, only partial refunds may be granted, including for any item not in its original condition, damaged, or missing parts for reasons not due to our error, or any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 7–10 business days of the refund being processed. Please note that your bank or card issuer may require additional time to post the credit to your account.
Late or Missing Refunds
If you have not received your refund after 10 business days, please take the following steps:
- First, check your bank account again
- Then contact your credit card company — it may take some time before your refund is officially posted
- Next contact your bank — there is often some processing time before a refund is posted
If you have taken all of the above steps and have still not received your refund, please contact us at info@teakartisans.com.
Sale Items
Only regular-priced items may be refunded. Items purchased on sale or at a promotional discount cannot be refunded unless they are defective or damaged.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same item, please contact us at info@teakartisans.com within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement at no additional cost.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, we will issue the refund to the gift giver.
Return Shipping
Once your return request is approved, we will provide you with detailed return shipping instructions, including the return address. Please do not ship items back without first receiving these instructions.
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
If you are returning an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.